If a patient is not satisfied with the outcome of a complaint, whom can they appeal to?

In cases where a patient feels that their complaint has not been resolved satisfactorily, they have the option to appeal to the health ombudsman. The health ombudsman serves as an independent body that reviews complaints regarding the services received from health organizations, including dental practices. They are specifically designed to provide assistance for patients who believe that their concerns have not been adequately addressed through standard complaint procedures.

The ombudsman can investigate the complaint further and may suggest actions to resolve the issue or recommend improvements. This mechanism is important as it ensures accountability and helps maintain standards within healthcare services, including dentistry. The role of the ombudsman is to provide a more neutral and impartial perspective on complaints, which can offer patients an avenue for further recourse when other channels do not yield satisfactory results.

While other options, such as the local dental board or the General Dental Council, may also address aspects of quality and professionalism in dentistry, they typically deal with regulatory matters concerning practitioners rather than patient complaints specifically. The insurance provider may also assist with coverage issues but is less likely to resolve complaints regarding the quality of care or services received.